FULL REFUNDS

AFTER YOUR RETURN HAS BEEN PROCESSED, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE FUNDS TO BE SHOWN ON YOUR BANK STATEMENT.

ITEMS PURCHASED USING A DISCOUNT CODE/ON SALE

ORDERS PLACED USING A DISCOUNT CODE OR SALE ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY 

LATE RETURNS

CUSTOMERS HAVE 30 DAYS TO SEND BACK PURCHASES MADE AT IGWM.CO. RETURNS POSTMARKED AFTER 30 DAYS WILL BE REFUSED AND SENT BACK AT THE CUSTOMER’S EXPENSE.

PREPAID RETURN SHIPPING LABELS

PREPAID RETURN LABELS MAY ONLY BE USED ONCE. LIMIT 1 PREPAID RETURN SHIPPING LABEL PER ORDER. THE LABEL IS ONLY TO BE USED TO RETURN THE ORDER IT WAS CREATED FOR.

RETURN PACKAGING

PIECES MUST BE SENT BACK IN ORIGINAL MAILER OR A PACKAGE OF EQUAL WEIGHT. FOR PACKAGES SHIPPED IN PRIORITY FLAT-RATE ENVELOPES, RETURN PIECES USING THE INCLUDED POLY-MAILER. DO NOT SHIP PIECES BACK USING A PRIORITY ENVELOPE. ANY POSTAGE DUE INCURRED FROM A IMPROPER PACKAGING WILL BE DEDUCTED FROM THE REFUND AMOUNT.

EXCHANGES

WE OFFER EXCHANGES ON ALL OF OUR PRODUCTS. RETURN QUALIFICATIONS APPLY FOR ANY AND ALL EXCHANGES. WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COSTS ON ANY EXCHANGE.

WE WILL PROCESS YOUR EXCHANGE AND SHIP YOUR NEW ITEMS OUT WHEN YOUR OLD ITEMS ARE RETURNED. PLEASE ALLOW 2-3 DAYS FOR YOUR EXCHANGED ITEM(S) TO BE SHIPPED TO YOU.

PLEASE EMAIL US AT THEBLAZEORIGINAL@GMAIL.COM TO START THE EXCHANGE PROCESS. 

NON-QUALIFYING RETURNS

RETURNS THAT SHOW ANY SIGNS OF WEAR, DAMAGE, SCENTS, OR ALTERATIONS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR EXPENSE. A 10% RESTOCKING FEE WILL BE WITHHELD FROM ANY RETURN RECEIVED WITHOUT IT’S ORIGINAL PACKAGING OR TAGS.

SHIPPING CHARGES

ALL SHIPPING CHARGES, GIFT CARDS, AND STORE CREDITS ARE NON REFUNDABLE AND NON TRANSFERABLE. 

LOST/DAMAGED RETURNS

WE ARE NOT RESPONSIBLE FOR LOST/ DAMAGED RETURNS OR PACKAGES. IT IS THE CUSTOMERS RESPONSIBILITY TO FOLLOW ALL DIRECTIONS - IF THE PACKAGE IS SENT BACK TO YOU WITH POSTAGE DUE, IT IS THE CUSTOMERS RESPONSIBILITY. IGWM WILL NOT REIMBURSE ADDITIONAL CHARGES.

CHARGEBACKS

ANY FALSELY FILED CHARGEBACKS WILL BE SUBJECT TO A $10 FEE. THIS FEE COVERS THE COST OF REFUTING AN INVALID CHARGEBACK.

FALSE CLAIMS

FALSE CLAIMS REGARDING DEFECTIVE PIECES WILL RESULT IN THE PIECE BEING RETURNED TO THE CUSTOMER, AT THE CUSTOMER'S EXPENSE.

DEFECTIVE/INCORRECT ITEMS

DEFECTIVE ITEMS MUST BE REPORTED TO CUSTOMER SERVICE (THEBLAZEORIGINAL@GMAIL.COM) WITHIN 24 HOURS OF DELIVERY TO ENSURE YOUR EXCHANGE IS PROPERLY PROCESSED. THE PIECES MUST BE SENT BACK TO US WITHIN 7 DAYS OF RECEIVING A RETURN SHIPPING LABEL.

OTHER

IF YOU RETURN OVER $300 IN A 3 MONTH PERIOD, YOU MAY BE SUBJECT TO A MODIFIED RETURN POLICY. WE WILL CONTACT YOU DIRECTLY VIA EMAIL IF YOU ARE NO LONGER ELIGIBLE FOR OUR GENERAL RETURN POLICY. WE WILL HAPPILY REPLACE ANY PIECE THAT DOESN'T ARRIVE IN PERFECT CONDITION, PLEASE NOTIFY US WITHIN 24 HOURS OF DELIVERY. 

-SHIPPING // INFO-

FREE SHIPPING

FREE SHIPPING IS ONLY OFFERED TO DOMESTIC ORDERS LOCATED IN THE UNITED STATES & CANADA, WITH THE QUALIFYING PURCHASES OF $75+ USD ($98+ CAD). 

*Free shipping is a promotion we love to consistently run to hook up our big spenders, but if you have a discount code to apply then the free shipping, one will get canceled out because you can't combine more than one promotion or discount. Choose whichever one gets you the most bang for your buck!*

FREE SHIPPING IS NOT CURRENTLY OFFERED THROUGH OUT BLACK FRIDAY SALE.

PRIORITY MAIL/EXPEDITED SHIPPING

SELECTION OF PRIORITY MAIL (1-3 BUSINESS DAY SHIPPING) AND PRIORITY MAIL EXPRESS (NEXT DAY-2 DAY SHIPPING) ARE STILL SUBJECT TO PROCESSING TIMES BY OUR FULFILLMENT TEAM.

DELIVERY TIMES

DELIVERY TIMES SHOWN AT CHECKOUT ARE AN ESTIMATE. DELIVERY DATES WILL BE GIVEN THROUGH YOUR TRACKING NUMBER AS PROCESSED BY THE USPS. WE DO NOT OFFER MONEY-BACK GUARANTEES FOR DELAYED ITEMS BY USPS ONCE WE HAVE SHIPPED FROM OUR WAREHOUSE. 

PROCESSING TIMES

FOR ALL ORDERS, PLEASE ALLOW 1-5 BUSINESS DAYS FOR US TO PROCESS AND SHIP YOUR ORDER. WE CURRENTLY ONLY FULFILL ORDERS ON WEEKDAYS (MONDAY-FRIDAY 9 TO 5PM).

AFTER WE PROCESS YOUR ORDER, YOU WILL BE SENT A SHIPPING CONFIRMATION VIA EMAIL WITH TRACKING FOR YOU ORDERS. TRACKING WILL CONTINUE TO UPDATE ONCE PROCESSED AND SCANNED BY THE USPS. 

INTERNATIONAL ORDERS

There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Blaze Original. If you refuse the order, you will not be refunded by IGWM.

UNDELIVERABLE PACKAGES

IF YOUR PACKAGE IS MARKED AS “UNDELIVERABLE” OR “RETURN TO SENDER”, A RE-SHIPPING FEE WILL BE REQUIRED. 

INCORRECT ADDRESS

CUSTOMERS ARE RESPONSIBLE FOR ENTERING THE CORRECT SHIPPING ADDRESS AND ARE ENCOURAGED TO CHECK THEM PRIOR TO SUBMITTING AN ORDER. ONCE A PACKAGE HAS SHIPPED, WE CANNOT REDIRECT IT. WE ARE NOT RESPONSIBLE FOR, OR ABLE TO REFUND OR REPLACE ORDERS SHIPPED TO THE WRONG ADDRESS.

DELIVERY STATUS

USUAL PROTOCOL IF YOUR PACKAGE HAS BEEN MARKED AS "DELIVERED" BY USPS BUT IS NOT PRESENT IS TO CHECK WITH NEIGHBORS, BUILDING MANAGEMENT, AND THE SURROUNDING AREA.

OCCASIONALLY, CARRIERS WILL MARK PACKAGES AS "DELIVERED" PREMATURELY AND CAN BE DELIVERED A DAY OR TWO LATER.

IF YOU ARE STILL UNABLE TO LOCATE THE PACKAGE, PLEASE CONTACT YOUR LOCAL POST OFFICE/CARRIER FOR ASSISTANCE IN LOCATING YOUR PACKAGE. FOR ORDERS OVER $100, YOUR PACKAGES ARE INSURED AND MUST FILE A CLAIM WITH USPS FOR REIMBURSEMENT. 

PLEASE ENSURE THE ADDRESS/MAILBOX GIVEN IS SECURE AND ALL STEPS ARE TAKEN TO MONITOR DELIVERY ALERTS WITH THE GIVEN USPS TRACKING NUMBER.

RETURNED/REFUSED ORDERS

IF YOU WOULD LIKE TO CANCEL AN ORDER THAT HAS BEEN REFUSED OR RETURNED TO US, THE ORIGINAL SHIPPING COST WILL BE DEDUCTED FROM YOUR REFUND.